Sales Closing · Free tier
Zoho CRM review
4.1/5
from 2,957 reviews on G2 ↗
Best CRM on a tight budget
1 min read
Published
What users say about Zoho CRM
Reviewers like the breadth for the money: a capable CRM with AI features and tight links across the rest of the Zoho suite. The strain shows outside that suite, where automating with other tools is awkward, the advanced features take work, and support draws the most consistent criticism.
Zoho CRM pros and cons
Pros
- Intuitive day to day, once it is set up.
- AI features that reach across sales, marketing and support.
- Integrates tightly with the rest of the Zoho suite.
- Flexible lead management with a wide feature set.
- A lot of CRM for the price.
Cons
- Advanced features take real effort to learn.
- Automating with non-Zoho tools is awkward.
- Some features are limited enough to block a workflow.
- Beginners struggle to find things in the interface.
- Customer support is the most consistent complaint.
Our summary of what reviewers report on G2 ↗, read on 2 Nov 2026.
