Sales Closing · Paid
Salesforce review
4.4/5
from 27,586 reviews on G2 ↗
Best for complex sales operations
1 min read
Published
What users say about Salesforce
Reviewers describe a platform that will model almost any process once configured, with a full view of the customer and reporting senior people trust. The cost of that is setup and expertise: the learning curve is steep, customisation needs someone who knows the system, and the price draws comment at every tier.
Salesforce pros and cons
Pros
- A full view of the customer in one record.
- Customisation deep enough to model almost any process.
- Strong visibility across the team for managers.
- Straightforward day to day, once it is configured.
- Reporting that senior people are willing to trust.
Cons
- The learning curve is steep and setup is complex.
- Customisation and reporting need someone who knows the system.
- Expensive, and reviewers say so at every tier.
- Navigation and permissions get complicated at scale.
- The mobile experience lags the desktop one.
Our summary of what reviewers report on G2 ↗, read on 2 Nov 2026.
