Sales Development · Sales Closing · Free tier
HubSpot review
4.4/5
from 14,383 reviews on G2 ↗
Best CRM to start a sales team on
1 min read
Published
What users say about HubSpot
Reviewers like how much is organised for them: pipelines, lead records and reporting in one place, with integrations that mostly just work. The friction shows as a team grows, when the contacts-versus-leads model needs training, dashboards and the mobile app hit limits, and the cost climbs.
HubSpot pros and cons
Pros
- Intuitive to use, with the sales day organised in one place.
- Integrations with the rest of the stack are straightforward.
- Good visibility over pipeline for managing and forecasting.
- Lead management keeps records tidy without much effort.
- Customisable enough for most teams' day-to-day.
Cons
- The contacts-versus-leads model takes training to get right.
- Dashboards and reporting hit limits sooner than expected.
- The mobile app does less than the desktop one.
- Costs climb as seats and tiers add up.
- Customisation is limited around outreach and tasks.
Our summary of what reviewers report on G2 ↗, read on 2 Nov 2026.
