Sales Development · Paid
Aircall review
4.4/5
from 1,687 reviews on G2 ↗
Best phone system for a sales team
1 min read
Published
What users say about Aircall
Reviewers rate it for fitting the rest of the stack: calls log themselves to the CRM, recordings are there to coach from, and setup is light. The complaints are about the calls themselves, with quality and dropped connections coming up repeatedly.
Aircall pros and cons
Pros
- Easy to use, with little setup before a team is calling.
- Integrates with the CRM and helpdesk, so calls log themselves.
- Automatic recording gives managers something to coach from.
- Reliable enough for day-to-day sales and support work.
- Fits around the tools a team already runs.
Cons
- Call quality and dropped connections are the common complaint.
- Calls are distributed unevenly across a team.
- Texting and individual voicemail are missing or thin.
- The dialler glitches, affecting reception and tagging.
- Call logs and live updates can be slow to sync.
Our summary of what reviewers report on G2 ↗, read on 2 Nov 2026.
